Terms & Conditions

Terms and Conditions
Knotty by Rachel
Effective Date: 3/1/2025

Welcome to Knotty by Rachel. By using our website, making a purchase, or interacting with our brand via social media platforms, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Products and Descriptions
All products sold by Knotty by Rachel are handmade textile items, including pet beds, pet pads, and home decor. Due to the handmade nature, slight variations in size, color, and texture may occur. These are not considered defects.

2. Orders and Payment
Orders must be paid in full at the time of purchase. We accept secure payments through our website. All pricing is listed in dollar amounts, and we reserve the right to change prices at any time without notice.

3. Shipping and Delivery
We ship domestically. Shipping times are estimates and may vary. We are not responsible for delays caused by postal services, customs, or unforeseen circumstances. Customers are responsible for providing accurate shipping information.

4. Returns and Refunds
Due to the handmade and custom nature of our products, all sales are final. However, if an item arrives damaged, please contact us within 7 days of delivery with a photo of the damage. We will assess and may offer a replacement or store credit at our discretion.

5. Product Use and Safety
Our pet products are intended for domestic use only. It is the responsibility of the pet owner to determine whether a product is suitable for their pet. Knotty by Rachel is not liable for any injuries, damages, or losses resulting from the use or misuse of our products.

6. Intellectual Property
All content on our website and social media, including product designs, photos, text, and logos, are the intellectual property of Knotty by Rachel. You may not use, reproduce, or distribute our content without written permission.

7. Privacy
We respect your privacy. Personal information provided during checkout is used only for processing your order and will never be sold or shared with third parties, except as required to fulfill your purchase.

8. Limitation of Liability
Knotty by Rachel is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our liability shall be limited to the total amount paid by the customer for the purchased product.

9. Right to Refuse Service
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violation of these Terms.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, and applicable state laws in location of purchase, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the appropriate courts located within the State of Oklahoma.

Contact Us
For any questions or concerns, please email: knottybyrachel@gmail.com
Thank you for supporting Knotty by Rachel — where every stitch is made with love.

By completing a purchase, you agree to these Terms and Conditions.